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This is Why Nobody Likes You

Back in December we switched internet providers to ditch Time Warner Cable. We ended up switching to Empire Accessd and got some badass fiber service for about the price we were paying TWC for crappy ...

Cutting the Cord and Streaming ALL the Things!

We’ve officially done it. Our “cord” has been cut. Well… by cord, I mean, satellite connection.

More important than the the cord we cut though, is the cord we had installed! It’s a very small, glass cord that carries LOTS of data. A while back we found out that Empire Access offers fiber in our area (yes, Montour Falls, of all places). I pretty much called up immediately and ordered service.

TV Needs a Serious Refresh

And by TV, I mean every cable and satalite company in existence. I was thinking I might drop our cable when we move and save the $100 per month we pay right now. Instead resorting to the likes of A...

Communication and Timing are Actually Important

If we were to ever upgrade a customer's computer and impact their service in any way and NOT notify them of it, we be dragged into the street and beaten. Apparently it is OK for Time Warner Cable to d...

Why Do I Do This to Myself?

Given my experiences, I find it ironic that Time Warner Cable was the company using the "definition of insanity" in a commercial. Often I find myself on that same couch as the guy was, trying to figur...

Time Warner Cable Support Summary, Video Style

I promised more video posts, right? Well here's one more. That should at least satisfy my promise, right? And any others I post are just icing on the cake? Right? Right? So... what's on tap this we...

Two Months Later… Also My TV is Fixed

My RemoteDVR is finally working. As I tweeted, 7 weeks, many phone calls, lots of frustrated tweets, a few chat sessions, and multiple supervisors later... my RemoteDVR does finally work. Still no ...

I Still Hate You, TWC

Not only is my RemoteDVR issue STILL not resolved (I've all but given up)... but now I can't even enjoy the Showtime Free Preview Weekend and catch up on some Dexter. None of my Showtime channels a...

TWC: I Hate You and Your Support Still Sucks

Take a trip back in time with me... how far? How about a month? Back when I first had to rant on and on about Time Warner Cable's less than stellar support. What a trip that was. I did eventually get ...

TWC: Your Support SUCKS

The idea of remotely managing my Time Warner Cable DVR is very enticing. DirecTV has been advertising this for quite a while now and I was excited to see that it was finally coming to cable. So when M...