Most feedback… for anything at all… is negative. People like to complain. If things are going well, no one thinks about it. If things are going badly – we’ve got problems.
So in a minor bid to change that a little, here is a little positive feedback in terms of “word of mouth.”
If you’ve been following along, you’ll know that I recently had to deal with Progressive with regard to my insurance policy continuing to skyrocket (up to $1028 for 6 months if I renewed straight up – for 2 cars, 2 clean drivers – crazy). After an ordeal of calling up and essentially “complaining” about my policy continuing to climb, they worked with me to start essentially a new policy with all of the same info – which saved me something like $240/six months. And even beyond that – the payments are now every month (instead of 5 on and 1 off) so that’s spread out further, thus making the payment even lower. Suffice to say I’m going from what would have been about $212/mo to $130/mo.
Anyway… after the new policy started and I made the first deposit payment, my online policy kept reminding me to submit proof of my security system and such for the discount. Uh whaaa? The guy that setup my new policy assured me everything would transfer and I’d be good to go.
Well I emailed Progressive again and basically said “I was told this… and it says this.” That was last night.
Got a reply this morning confirming that I’m set. Nothing to mail/fax in or prove. The policy is ready to go and I’m all done with having to fight for a lower rate (for now).
So nothing big. But it’s nice to contact someone about something you think is a problem and then are assured that it is actually OK in the end and you don’t have to worry about it. So thank you, Progressive. You are still showing me that you’d like to keep my business (even though I had to essentially call and ask if you still wanted it after you kept jacking my rates up). 
1 Comment
