So our run of the Progressive Snapshot program is officially over. My policy just renewed and I got my final discount (8% for me and 18% for Jen). Whoopee!
Along with finding out the final "discount" ... which worked out to a total of $117 per 6 months, I also got my new renewal policy. That discount sounds pretty awesome when you consider that just over a year ago I was paying $900 every 6 months. Then came my "initial" Snapshot discount in May. I was down to $813 per 6 months.
So after my new $117 discount, you'd think I'd be even lower than that, right? Nope... went up $45 to $858 for a 6 month premium. So even though I saved a total of $234 per year thanks to my Snapshot data, my policy actually increased $324 in that same period for no apparent reason. What. The. Fuck?
Of course I took to the Twitterverse to express my frustration and was met with the expected reply from Progressive:
We're always here to help review your policy w/ you to see where we might save you $$ on your policy. Plz call us at... blah blah blah
OK, that's awesome. So a year ago, after being a customer for 6 years previously, my policy was getting out of control and I had to call to get a "new policy" and save some money. That's fine. And now barely 18 months later I'm being told to do the same exact thing again?!
As I replied on Twitter, this is NOT something I should have to do on a regular basis to keep an acceptable premium price. Once... OK, that's fine. But just over a year later doing it again? That's messed up.
Someone is getting a phone call alright... but it's going to be to get some fucking answers. This is not how you keep your customers happy.