After having enough of one certain dealership, I finally decided to take things a step further. Jen and I drove to Rochester today (Victor, actually) to visit a different dealer.
This one had all of the right answers.
I was finally able to place an order for a 2011 Subaru WRX. I ordered a Premium model, 5 door, in WR Blue. Ordered it with the roof rack base and short throw shifter. Actual price was even $300 below invoice (before destination).
Of course I don't have an actual ETA for my new wheels yet, but the order is in, so to speak. Now the waiting begins... Again.